Shipping & Returns

 

Shipping Information

Most in-stock items ship within 72 hours of ordering; however, some orders may take longer. Please note that we do not ship on Sundays or US holidays. All order communication will occur via email, so please ensure that your email address and shipping address are accurate during checkout.

Special orders and/or bulk orders may be shipped from the designer directly to Sincerely, Paige and we will deliver it right to your door – it’s just that simple!* To place a special order, please contact specialorders@sincerelypaigeonline.com. All inquiry email addresses can be found under Contact Us.

*Please allow for additional delivery time as special orders will not be shipped from Sincerely, Paige

Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. You will be alerted in either instance and will be provided an approximate date of shipment.

International Shipping

Sincerely, Paige now ships internationally to Canada! See below for details.

Luggage and Oversized Items

Most luggage and oversized items will arrive within 1-2 weeks and will be shipped via delivery service.

Returns & Exchanges

You have 14 days to say “No, thank you.”

If you are not satisfied with your purchase for any reason, please contact returns@sincerelypaigeonline.com and we will take care of you!*

If you provide the box, we will provide the return label. The return label will be delivered to the shipping address provided during checkout. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

*All inquiry email addresses can be found under Contact Us

The following items are non-returnable:

Items purchased over 14 days after receipt are not eligible for returns, this will include any manufacturer defects found. Items that have been worn or washed are not eligible for return and items purchased from the designer’s website cannot be returned to Sincerely, Paige.

Final Sale and Sample Sale items are non-returnable

Refund Process

A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.  

International Shipping

Sincerely, Paige is now shipping to Canada. Shipping totals are calculated using Real-Time quotes and are determined on the item's weight and dimensions, as well as the shipping destination. International shipping options are either via UPS Worldwide or USPS International. At this time, only standard shipping is available for international orders.

Please note that import duties, taxes and carrier brokerage fees are strictly enforced, and are not included in the order amount at checkout.* These will be assessed upon delivery by the postal carrier, and must be paid by the order recipient. Sincerely, Paige cannot anticipate these costs and will not be able to reimburse any additional fees incurred.

*If possible, before placing your order, please contact your local customs office, or branch office of the U.S. Postal Service, to find what kind of fees you can expect. 

International Delivery Times

International orders may take up to 48 hours to process. The chosen shipping method will determine the time for delivery, expect your order to arrive within 10-14 business days. Customs' inspections may cause unforeseeable delays, both leaving the United States and entering another country.